Client situation & approach
The client is a major food retailer. Competitive pressure was driving the need for an integrated supply chain to improve store service and supply chain synergies. Challenging issues were:
- Strategy adoption required from 50 stakeholders, largest player perceived to dominate others so one of the smallest stakeholders appointed work stream leader.
- Inefficient legacy network with no common service level agreement.
- No defined way of trading off cost and service
RESULTS
Undertook Network Design modelling with store service set as the key objective:
- Single service agreement defined for whole organisation
- Single set of supply chain operational policies, delivering improved processes and availability (4.4% growth like for like)
- Improved lead-times and delivery frequency (33% improvement)
- Established a Logistics working party to embed a collaborative working environment